The Raging Holiday Debate

As we again approach the end of the year we enter into the notorious “holiday season.”

This year it seems, more than any year I remember, the debate over the appropriate holiday well wishes is front and center everywhere I look. Now maybe it has to do with where I look – Facebook groups, twitter posts, blogs… all those venues for making your opinion known without giving much thought to the statement we are making have become more prevalent and continue to take a more central role in keeping us all connected.

I think it comes down to value. Yes, really, value. If I wish someone a happy or merry anything is my intent to add value for me or for them? Well, I’ll speak for myself (and there is a comment section below for you to do speak for yourself.) My intent is to add value to them, to bring a smile, to lighten a heart, to brighten a day.

So why would I wish them anything that holds no meaning for them?

I have a somewhat unique perspective perhaps. I was raised Christian, in fact, I was raised in a Christian cult that did not celebrate the religious holidays because of their derivation from pagan rituals and traditions. Their teaching was that if you celebrating the birth, death and resurrection of Christ at all then you should celebrate it every day and not by the observance of rituals that had been modified from other religions.

How many of you gasped? What, no Christmas? Nope, and no Hanukah, and we didn’t celebrate the Winter Solstice either. But in the little Kansas town where I was raised everyone wished me a Merry Christmas and expected that I would wish them the same.

And I did, wholeheartedly.

Because it meant something to them. I sang the carols even though I wasn’t allowed to participate in rehearsals for the annual school pageant let alone in the real event, because it brought joy to people to hear them. Although I had no reference for the traditions outside of the books I read I took pleasure in their pleasure.

But what if I had been raised in a community on the West Bank? Or in Tehran? Would I have been inauthentic to offer them the greetings and well wishes that are in keeping with their traditions and the beliefs that bring them joy? Why is it inauthentic if I sincerely wish them joy on their sacred day?

In this part of our world Christians are the majority and a greeting of “Merry Christmas” will add value to many of the people we meet. But not all.

So this season, as you wish a merry, happy season to friends and strangers please ask yourself, “am I wishing them a Merry Christmas because I know it has meaning for them or only to make a statement about what has meaning for me?”

I agree you all have the right to offer your holiday greetings in any format you choose - and so does everyone else. So if you say "Merry Christmas" and they respond with "Happy Holidays" please know that their wish for you is just as sincere as your wish for them.

Let that be the value of the well wishes you give, and those you receive.

Sometimes the greatest gift we can offer is the tolerance and respect that comes from an open and loving heart.

I wish you all a happy, merry, joyful, blessed season – this season and every other.

The Go-Giver Five Laws - It takes the entire spectrum

Never say never - it finally happened! Everyone who knows me knows I dread getting in front of a camera. It wasn't quite a phobia but a close approximation.

Then I got inspired by the words of a 19 year old entrepreneur whose entry for the Go-Giver tour contest was so authentic, so natural and so dead on that I just had to respond in kind. Watch Michael W. Montgomery's video contest entry and read the comments posted, you'll see what I mean.

Here is my first video, with thanks for the inspiration to Michale Montgomery and authors Bob Burg and John David Mann.




The comments following the post of Michael's video included the question "what law in The Go-Giver can you relate to?"

Michael's response was "Right now I think I relate best with either Value or Authenticity... I'd like to level it out over the whole spectrum of laws but it may take some time."

There is the real secret to stratospheric success - "the whole spectrum" and "it may take some time." See it doesn't take time for the Go-Giver laws to work, but they work only when we work them. So the real question is "how long will it take you to start applying ALL FIVE laws?"

See business success is usually measured by what you GET. Your income, your material wealth, the company's profit, etc... We measure the outcome but we must focus on what we put into achieving the outcome. As Bob Burg says, "shift the focus from getting to giving."

I recapped in the video above some of the highlights from each of the laws that have been the most transformational for me and for my clients.

If you want to know the laws get the book or visit The Go-Giver website. What I'm giving here are just a few of the lessons I've latched onto after a year of coaching the laws.

Law #1 - Ernesto says "Will it make money is not a bad question. It's just a bad FIRST question." In fact, he goes on to say, if the first question you ask is "will it serve" and you can find a way to give a resounding YES as an answer you can't help but make money.

Law #2 - Nicole shares with Joe how the concept she created for a classroom of kids has been translated into a thriving business that now shares that concept with thousands of kids and Joe realizes that it isn't JUST about value - it is also about impact. How many people can you serve and how much impact can you have on those people? Nicole reminds us that this law means that there is no limit on your income because if you are adding significant value you can always find more people to serve.

Law #3 - Sam shares his discovery of how to create an army of Personal Walking Ambassadors. This is a more powerful sales force than you could ever hire or afford to pay.

Law #4 - Deborah tells her audience that even after learning everything there was to know about real estate and about selling she was still desperate and broke. It was only after learning how to share the gift of herself and realizing that 10% of success is achieved through skills and knowledge and 90% is achieved through relationships that she reached stratospheric success. It isn't just about BEING authentic, it is mostly about the willingness to contribute that authentic self to every relationship you make.

Law #5 - Finally Joe meets the "secret guest" and learns the power of breathing in. He realizes that giving is the equivalent of breathing out and that it is not possible to only breathe out and live - you must also breathe in. Further, you can't select the particles of air you take into your lungs, you take every breathe in faith that it will include the oxygen you need to sustain life and create health.

This, then is the secret as shared by a 19 year old entrepreneur. Work toward "leveling out across the entire spectrum" and you can't help but reach stratospheric success.

The Perfect Gift - The “giving season” is upon us – shed some joy where ever you go

Ah, the search for that perfect gift. The one that will light up his or her face, the one that will never be returned or regifted. It’s that time of year again when we know we should be celebrating the joy of the season but we’re stretching our budgets and our time, trying to make sure every person on our list gets from us what they want, what they expect or what they only dreamed of.

We usually end up feeling like we just couldn’t be enough things to enough people which leaves us fetched up on the eve of the New Year too exhausted to make resolutions, let alone keep them, and so deep in debt our first resolution has to be to work harder to pay off the credit cards before next December rolls around.

Not to sound like a cheesy ad for a cosmetic dentist but did you ever consider giving a smile? Doesn’t cost much (unless you’re shopping for the perfect smile instead of the perfect gift), doesn’t take but a second, and it doesn’t need fancy gift wrapping.

When I was very young and very naïve I had a little game I played. It was called “what will it take to make you smile?” I smiled at everyone I met, and sometimes that was all it took. Sometimes it took a little conversation, sometimes it took more than one encounter. But I was out to prove I could make anybody smile.

In my early 20’s I worked at an accounting office in Lawrence, Kansas. The partners all knew about my little game and they told me they knew one client that I could never win against – he would never smile for me or anyone else. This client picked up his accounting every month but he never came in, he just pulled up out front and honked and you had to walk his reports out to his van. He never joked, he never chatted, he never even cracked a smile.

I said, “wanna bet?”

For months I walked out to the van, accounting reports in hand. And for months Dr. B refused to smile. A vet who often had his dogs in the van with him, I thought he might warm up if I let him know how much I shared his love of animals. He thawed a little when he saw that his dogs liked me, but he didn’t smile.

From July to November I played my game, losing to his straight face every month but never giving up. Then came December.

December in an accounting firm is the brink of crazyness. Between month end accounting, year end accounting and gearing up for the impending tax season, holiday parties are an afterthought at best. So I hadn’t even noticed that Dr. B’s accounting was sitting on the shelf. And I certainly wasn’t prepared to look up from my desk and see him standing in the doorway, leaning heavily on a cane and holding a holiday tin in the other hand. He limped slowly to my desk and held out the tin.

He said he wanted me to know how much my cheerfulness meant, especially that last summer when his gout was the worst and he hurt all the time and was embarrassed to try to walk because it was so hard. And he said the chocolates weren’t much but he hoped I had a Merry Christmas.

And little did he know that the true gift he gave me that Christmas was validation – because he was SMILING!

In The Go-Giver the hero, Joe, learns that the Fourth Law of Stratospheric Success, The Law of Authenticity, says the “the most valuable gift you have to offer is yourself.” Author Bob Burg recently posted a fabulously amusing and meaningful video on The Go-Giver Blog about validation and the gift that a smile can bring. (Do take time to watch it – it will make you smile which makes it worth the time.)

Dr. B did for me exactly what the hero of that video does for everyone he meets, and what someone finally does for him. He validated the value of ME. Thank you Dr. B – without you I may never have learned how valuable the gift of “me” can be. And worse, I may never have learned how much it means to the giver to have their gift recognized.

Dr. B and I continued to smile at each other. Lawrence is a big little town and we saw each other off and on until I moved away. Even now, every time I feel too tired or too stressed to even smile I think about the effort it took him to get out of his van, the pride it cost him to make his awkward way from the van to my office and the joy it gave me to know that the gift I gave him meant so much.

This holiday season, and throughout the year, no matter how tired or stressed we are please let us remember how powerful a gift we have within ourselves and how easy it is to share it. And let us not forget to give validation to all the people who have given us that gift. You never know when they will look back at that moment of validation we offered and it will be the one thing that puts a smile back on their face. And that is the perfect, never ending gift that you can give anyone any day of the year.

What Really Happens When All Things Are NOT Equal

In my last post I quoted Bob Burg’s line of “all things being equal, people do business with, and refer business to, people they know, like and trust.” I then hypothesized that “all things NOT being equal, people will STILL do business and refer to people they know, like and trust.”

A quick flurry of emails later Bob put it back to me that there are a lot of reasons that all things would NOT be equal and people would NOT do business with, or refer business to, someone they know, like and trust. And most of those reasons fall under the trust category. For instance, what if people know, like you and trust you personally but your product really isn’t competitive? What if they know, like and trust you personally but your company policies are so stringent they just won’t just through all the hoops to do business with you. What if they know, like and trust you personally, but your company’s customer service just stinks? You get the picture.

On the other hand, I’ve seen people continue to refer business to people they know, like and trust after they no longer do business there. Take the healthcare field, I’ve seen patients of a dental practice that offered great service continue to refer people even after their insurance changed to a “proffered provider only” plan. And I’ve seen patients return to that practice even though it meant paying a higher out of pocket cost because they realized the value offered by the doctor and his staff.

I’ve seen a client continue to get referrals from an office manager after she moved to a new position where she was no longer in control of vendors because he had taken such good care of her in the past.

Just remember that when we put our trust in you as an individual we expect that we will be able to trust you AND the product and company you represent. If you and your product and company deliver on that trust you’ll likely still be getting business from us even when all things are no longer equal. If we experience a “dis sync” between what we can expect from you and the value we receive from your product and your company you may not be able to count on our business or referrals because that “dis sync” is all it takes to shift the equation to “all things NOT being equal.”